A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.
This role will be remote, and training will be remote. The working hours will be required to work in EASTERN Time Zone.
Basic Qualifications
– High school diploma or equivalent
– Six months to one year of experience in the telecommunications or applications programming field or job-related experience
Preferred Skills/Experience
– Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
– Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
– Ability to manage multiple tasks/projects and deadlines simultaneously
– Good verbal and written communications skills