Work from Home
Location: Remote United States
Entry Level job remote position
Qualifications:
- Ability to perform all duties with professionalism, courtesy, and tact in a stressful call center environment
- Demonstrated strong communications skills to receive, record, and transmit information
- Demonstrated computer competency in a Windows environment with emphasis on MS Outlook and web-based applications
Information Center Agent Job
Description
Working in a call center focused on resolving computer user problems, an Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, and enters the pertinent service information into a computerized ticketing system, and resolves common problems, and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.
Required Qualifications
– Ability to perform all duties with professionalism, courtesy, and tact in a stressful call center environment
– Demonstrated strong communications skills to receive, record, and transmit information
– Demonstrated computer competency in a Windows environment with emphasis on MS Outlook and web-based applications
– Demonstrated ability to manage multi-line phones and the ability to multi-task
– Ability to interface with stakeholders using the telephone and computer-based tools such as email or chat while utilizing customer service skills to include customer needs assessment and evaluation of customer satisfaction
– Proven ability to work cooperatively with others, to be a part of a team, to work together, and a willingness and ability to document knowledge and share with others
Preferred Qualifications
– Experience in a technical call center
– Experience with trouble ticketing software
– Technical writing skills
– Familiarity with network management software