Job Responsibilities:
Represent and convey your client’s brand/company
Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls
Work independently; manage time and multi-task
Communicate regularly with client, team, and management using Slack and Email
Convey solutions and ideas to your clients that will improve their business and Customer Service Experience
Attend team meetings to check in with clients and fellow team members
Qualities We Are Looking For:
Team player who is growth-driven, positive, and open-minded
Passion for helping others
Passion for learning and self-improvement
Committed to working in a long term position with growth potential
Someone who is able to work with minimal supervision and still do great work
Someone who is committed to showing up each day with a willingness to learn and improve their skills
Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members
Someone who is willing to go the extra mile for their client and their customers
Someone who is solution-driven and provides suggestions whenever they have questions
Someone who does not make excuses and takes ownership of their actions
Someone who is willing to accept constructive feedback and improve to be a better version of themselves
Qualifications:
A minimum of 2 yrs of Customer Service Experience preferred
Strong communication skills – both written and verbal
Strong command of grammar
Strong critical thinking skills
E-Commerce experience is a PLUS
Adaptable to changes in the work environment
Competitive and enjoys a fast-paced customer service environment
Reliable Internet Connection (Backup ISP is also required!)
Reliable Working PC
Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required
Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required
Must be able to communicate via Zoom Video, Phone, Slack, and Email
Phone, Email, LiveChat, and SMS Support are a plus
Exceptional Time Management and Organizational skills
Perks & Benefits
🏖️ PTO
🏥 Health Insurance + Dental Coverage
🏡Permanent and full-time #WorkFromHome Set-up
Why join us?
🚀 We’re one of the fastest-growing startups in the eCommerce ecosystem.
🥇 You will work alongside a team of winners that will inspire you daily.
🤝🏼 Work with a collaborative team and environment
🪜Clear progression plan and career advancement