Junior Technical Customer Success Specialist (Training Provided)

Customer Services & Support, Entry Level, Technical Support, Virtual Assistant, Work From Home, Worldwide Jobs

Latinoamerica, Worldwide. USD 8,400 – 9,000

The Role

  • Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner
  • Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
  • Be a true ambassador by empowering our customers to build their online success!
  • Dive deep into the world of IT by daily polishing your technical expertise
  • Deliver impactful work on a global scale

Ideal Profile

  • C1 or native written and spoken English proficiency, to communicate with customers and the team
  • Excellent skills in Spanish to communicate with customers
  • High IT curiosity and technical understanding
  • Ability to multitask and handle multiple customer inquiries simultaneously
  • High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
  • Strong problem-solving skills and the ability to think critically when addressing tasks
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers
  • Hunger for growth & a can-do attitude!
  • A curious and always learning mindset – if you don’t know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
  • A typing speed of ≥ 50 WPM
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
  • Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3)
  • A computer with the following parameters: RAM – 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor – Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher
  • Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Ability to boost the internet speed to at least 50 Mbps
  • Experience in the customer service field is a plus!

What’s on Offer?

  • Work alongside & learn from best in class talent
  • Fantastic work culture
  • A role that offers a breadth of learning opportunities
APPLY NOW