¿What is Customer Services?
Customer services refers to all actions implemented for customers before, during and after the purchase. Also known as customer service, it is done to meet the satisfaction of a product or service.
This process involves several stages and factors. We are not referring exclusively to the moment a customer makes a purchase, but what happens before, during and after the purchase of a product or use of a service.
A good customer service is not only answering the customer’s questions, but also helping them when they have not even asked for our help, anticipating what they need and covering their needs effectively. There are other aspects such as kindness, quality and warmth that will also influence the service offered.
The role of employees in customer service
A customer service representative is the person who is responsible for providing users with information and support in relation to the products or services that the company they work for sells. In addition, he is the one in charge of channeling complaints, claims and suggestions.
The face of the company are the employees, they are the ones who are really in direct contact with the customers, the ones who obtain, first-hand, the opinions and reactions to our brand, product or service. For this reason, it is important that they are constantly trained to provide the best service and also that they know what they sell or the service they offer.
Customer service representatives must be:
- Accessible with customers
- be well informed
- Act with courtesy and kindness
- Have listening skills and patience
- Willingness to resolve customer problems or complaints
Where to find Customer Service Representative Jobs?
We publish weekly new updated Customer Services job offers from reliable companies. You can view the current openings here