Work from Home
Location: Remote Worldwide
Qualifications:
- You are a fast learner and a good communicator and can speak, read and write fluently in English (Any second language is a nice to have).
- You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
Content Moderator
Description
TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Content moderators are crucial in the process of ensuring the safety and functionality of online platforms that rely on user-generated content. They have to review massive amounts of textual, visual, and audio data to judge whether it complies with the predetermined rules and guidelines for the safety of a website.
Our Content Moderators support our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. That is why content moderators are very important to us.
Our Content Moderators review [x videos per unit of time] on these topics in continuous succession during each shift.
What will I be doing?
– You will ensure legal compliance and safety of content uploaded to our platform.
– You are responsible for the development, improvement, and maintenance of standards for the security of our online communities.
– You will improve the content management strategy for short video platforms.
– You are responsible for coordinating with supervising departments for timely management of content that violates our policies.
– This position will be for a one year fixed-term with the successful candidate being employed by a third-party vendor.
Content Moderator Qualifications
Moderators have to have a sharp eye for detail and a quick mind — so they can easily catch the elements within a piece of content that are inappropriate. On many occasions, it’s important to also be thick-skinned when it comes to disturbing content.
In general, moderators should be good at overall community management, respecting the specificities and dynamics of particular groups. The best-case scenario is to have previous experience in such a role. This would equip one with the knowledge of communication styles and management approaches that preserve the core values of an online group.
What should I bring with me as a Content Moderator?
– You are a fast learner and a good communicator and can speak, read and write fluently in English (Any second language is a nice to have).
– You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
– You pay attention to detail and have a passion for maintaining a high standard of work.
– You have the ability to work differing work rotations/shifts as required.
– You have the resilience and persistence to handle routine daily tasks efficiently and accurately.
– You have active usage and interest in short video platforms.
– Experience in a BPO / call center/customer service environment is a plus.
TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
Good luck and happy applying!
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